AI agents for customer support
They take the enquiry, understand the intent and resolve the request end to end, rather than replying with canned text.
SERVICE 04 — AGENTS THAT TAKE OVER REPETITIVE WORKAUTOMATION
AUTOMATION
THAT ACTS.
Most organisations don’t need “artificial intelligence” in the abstract. They need to get rid of three or four activities that eat hours every day. That is where we come in: we find the repetitive processes, automate them with AI agents plugged into the existing systems, and measure what was saved.
WHAT IT COVERS
Document and invoice processing
Data extraction, generation and completion from templates, with automatic checks and a significant drop in errors.
Sales pipeline automation
Lead qualification, automatic follow-up and CRM updates without manual data entry.
Automated reporting and analysis
Connecting to data sources and generating recurring reports, with real-time insight.
Chatbots that resolve
Assistants available 24/7, embedded in the website, the app or internal channels.
Orchestrating complex flows
We chain several systems and steps into one automated flow, with control points and escalation to a human where needed.
AI assistants inside our own platforms
We embed assistants directly in our products — for example the AI assistant in ePrimăria, for citizens’ questions.
Mobile apps with AI
High-performing apps that use AI models for real features, not for marketing effect.
HOW WE WORKTHE PROCESS,
THE PROCESS,
STEP BY STEP
- 01
Discovery
We identify the repetitive processes with high volume and clear rules.
- 02
Estimation
We calculate how many hours and what costs can realistically be removed.
- 03
Prototype
We quickly build a first version on a single flow, so you see it working.
- 04
Integration
We connect the agent to existing systems: email, CRM, ERP, documents.
- 05
Measurement
We track the results: time saved, errors reduced, volume processed.
- 06
Expansion
We add new flows, one at a time, in order of impact.
BRANDS DELIVERING THIS SERVICE
ARTICLES ON THIS SERVICE
Automation and AI
How to measure a process before automating it
Four things to record over two weeks. Without them, any conversation about automation…
Automation and AIWhat an AI chatbot can and cannot do with customers
The difference between a chatbot that helps and one that irritates, which questions it…
Automation and AIWhere AI automation is worth it and where it is not: a four-question filter
Not every repetitive process suits automation. A simple test that tells you whether it…
OTHER SERVICES
GOT A PROJECT?
LET’S BUILD IT.
Tell us briefly what you want to build. You get a first assessment back, not a generic brochure.
START A CONVERSATION